General Terms & Conditions

Covid-19 measures at Moulin de Connelles

The health and safety of our customers and employees is our top priority. In accordance with the directives issued by the national and regional health authorities, measures have been put in place.

During your stay, we thank you for respecting certain protocols imposed in hotels, cafes and restaurants, namely:

  • Hand disinfection as soon as you enter the establishment (hydroalcoholic solution terminals at your disposal
  • Respect for social distancing

You will also find below some of the measures put in place:

  • Display of health guidelines
  • Installation of hydroalcoholic solution terminals at the entrance to the establishment and at reception
  • Respect for social distancing in common areas
  • Implementation of an intensive and regular protocol for disinfection of contact elements (door handles, room keys, stair rails, switches, chairs, counters, etc.) with an environmentally friendly virucidal product in the common areas and toilets
  • Pay particular attention to cleaning and disinfection of your room, according to a well-defined protocol

I-Application scope

These General Conditions of Sale apply, without restriction or reservation, to any purchase of hotel room reservation services and ancillary services offered by the Hotel to consumers and non-professional customers on the Hotel’s website.

The main characteristics of the services are presented on the Hotel’s website. The Customer is required to read it before making any reservation. The choice and purchase of a service is the sole responsibility of the Customer.

The Client declares:

● Have full legal capacity to commit to these General Conditions of Sale.

● Make reservations for hotel rooms and additional services for personal needs.

● Be able to save and print these General Conditions of Sale.


​The balance of the stay is payable on departure. We accept the following bank cards: Visa, Eurocard, Mastercard. We ask anyone staying in our establishment to present proof of identity for payment by check.

In the event of an interruption of the stay, no refund will be made. Likewise, in the event of early departure, the entire stay is due. Delays in arrival or early departures cannot under any circumstances give rise to a refund.

Any cancellation must reach us 72 hours before the arrival date. After this deadline, the reservation is due. No show is considered as effective taking of the room.

Consequently, the services ordered on the Site are exclusively subject to the cancellation and modification conditions provided for in these General Terms and Conditions and the Customer will not be able to invoke the right of withdrawal.

The tourist tax, not included in the price of the reservation, is in force in the municipality. It is payable on site.


The Client acknowledges having the capacity to contract, that is to say having the legal majority and not being under curatorship or guardianship.

The Client also declares to use the Site in accordance with these General Terms and Conditions, in his name and in the name and on behalf of all beneficiaries of the services ordered by him on the Site for whom he acknowledges being the agent (hereinafter: the “Beneficiaries” ) and to which these General Terms and Conditions will be enforceable.

The Client is financially responsible for the use of the Site made both in his name and on behalf of the Beneficiaries, unless he demonstrates fraudulent use not resulting from any fault or negligence on his part.

The Client guarantees the veracity and accuracy of the information provided by him in his name and in the name and on behalf of all Beneficiaries using his data on the Site.

The Company reserves the right at any time not to contract with a Customer who makes fraudulent use of the Site or who contravenes these General Terms and Conditions.

Internal regulations

Hotel regulations apply to all reservations. Any stay entails acceptance of the special conditions and internal regulations of the hotel.

I-Access to rooms

When you arrive, you will be asked for an identity document as well as a bank card number with its current expiry date.

​Rooms are available from 3:00 p.m. and must be vacated by 11:00 a.m. In the event of late departure not validated by the reception service, you will be charged an additional night. Your room is designed for a specific number of people; To ensure hotel security rules, you must under no circumstances accommodate additional people. During your stay you will be given a key allowing you free access to your room and the main entrance. In the event of loss, you will be charged a flat rate of €500 for repairs.

For safety reasons, candles are prohibited in the room.

II-The restaurant

Breakfast is served from 8:00 a.m. until 10:00 a.m.

Lunch is served from 12:15 p.m. to 1:45 p.m. and dinner from 7:30 p.m. to 9:00 p.m.


The hotelier has the freedom not to receive customers whose attire is indecent and sloppy. Customers with noisy or incorrect behavior, customers whose behavior is contrary to good morals and public order.


Pets are welcome. Some standards of kindness must be respected: Be kept on a leash in all common areas of our establishment, pick up excrement and place it in a bin provided for this purpose. The price per animal is €22 per night. In the event of damage, the customer must incur civil liability. In the event of non-compliance with hygiene, bactericidal disinfection of the room will be charged €150.

V- Smoking

The smoking ban has been in effect in all public places since January 2, 2008. Smoking is prohibited throughout the establishment. Any temporary closure due to odor nuisance will result in invoicing corresponding to the number of nights.

VI-Degradation & nuisances

We ask you to respect the premises, furniture and decoration of the house. In the event of damage, the customer must incur civil liability. The reception declines all responsibility for your luggage or objects left in public places.

A hotel room is a place of rest. ​To respect the rest of other customers, be careful not to slam doors or make too much noise, particularly between 10 p.m. and 9 a.m. Any neighborhood noise linked to the behavior of a person or animal under his responsibility may lead the hotelier to invite the customer to leave the establishment without there being any need to carry out acoustic measurements, as long as the noise generated is likely to harm the tranquility of customers.

For family or professional meetings as well as for privatizations of the establishment, specific T&Cs are sent to the customer when the quote is signed.